Introduction
All Clutch & Brake("we", "our", or "us") is committed to protecting the privacy of individuals who interact with our organisation. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following types of personal information:
- Name, address, phone number, and email address
- Vehicle information (make, model, registration)
- Service history and repair records
- Payment information for processing transactions
- Information you provide through our website contact form or enquiries
How We Use Your Information
We use your personal information to:
- Provide and improve our automotive repair services
- Respond to your enquiries and booking requests
- Process payments and maintain service records
- Send service reminders and relevant updates (with your consent)
- Comply with legal and regulatory requirements
Disclosure of Information
We will not sell, rent, or trade your personal information to third parties. We may disclose your information to:
- Parts suppliers when required to fulfil repairs
- Payment processors for secure transaction handling
- Legal or regulatory authorities where required by law
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption for all data transmissions. Physical records are stored securely at our premises.
Access and Correction
You have the right to access and correct the personal information we hold about you. To request access or corrections, contact us using the details below.
Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page with the date of last update.